STORE INFORMATION

Shipping

All packages are sent with Qxpress or Singpost, depending on the region. They may also be transferred and handled by your local postal service. Currently, this is the most affordable courier option that provides tracking.

Delivery Times
Once shipped, most domestic orders in Singapore take anywhere from 2 to 5 business days to arrive. International delivery times may vary between 2 weeks to 8 weeks or longer, depending on the region and local postal service. Please note that due to the pandemic, some regions are experiencing limited service and delivery times may be affected. You may check which regions are affected on Singpost’s site here (under ‘Mail’): https://www.singpost.com/covid-19-updates/international-postal-services-updates 

If your country or region is stated to have ‘Limited services’, this could mean local delays or disruptions. You may check with your local postal service for details, as delivery within the destination country is handled by them.

In the event that the courier service is unable to deliver to your location due to an unexpected service disruption, you will be informed and refunded for your order.

Tracking
After placing your order, you will receive an email with a tracking number for your order. Tracking may take 1-2 days to become available.
For Singpost, you can track it at: https://www.singpost.com/track-items 
For Qxpress, you can track it at: https://www.qxpress.net/Customer/PopupTraceParcels?TrackingNo= 

If you did not receive your tracking number even though your order has been shipped, please email me at feverfictionworks@gmail.com with your order number.

Customs & Tax
Please note that international orders may be subjected to tax. Unfortunately, this is beyond my control and the payment for such costs will need to be settled on your end for the parcel to be released. For information on such charges, please check with your local customs office.

Payment

Payment can be made through Stripe, Paypal or DBS Paylah. Stripe is preferred for international transactions while DBS Paylah is preferred for local(Singapore) transactions. You can use any credit cards that are accepted by Stripe or Paypal(e.g. VISA, Mastercard, etc), your Paypal account or local banks that are compatible with Paylah or PayNow services.

All orders are charged in SGD. For foreign currencies such as USD, the exchange rate will be taken from the payment service provider. 

Please be patient with the checkout and wait for pages to fully load before proceeding, in order to prevent any form submission errors. Loading times may be affected by the server load. If your order has been successful, you will receive an order confirmation email from mail@feverfiction.com. If you did not, please check your spam mail folder first.

Manual Payment Failsafe
The manual payment failsafe is an alternative way to make payment through Paypal or Stripe (credit card) in the event that the website payment gateways fail. While I have tested and checked them as much as possible, this site is fairly new and may encounter some issues due to the combination of open-source plug-ins. Through this method, you will be able to submit your order and make payment for it through an invoice sent to your email later.

How to use the Manual Payment Failsafe:

  1. Indicate “Manual payment failsafe” in your order notes.
  2. Select “DBS Paylah (Local) OR Manual Payment failsafe” as the payment method.
  3. Select “Place order” to submit your order.
  4. You will receive an email of your order to confirm that it has been received. Please ignore the payment instructions for DBS Paylah/PayNow.
  5. I will email an invoice to you within 2-3 working days. You can then make payment for your order through Paypal or Stripe(credit card).
  6. Once your payment has been received and confirmed, your order will be processed as per normal.


For any other concerns, you may check the FAQ below or email me at feverfictionworks@gmail.com

FAQ

Some pages are loading slowly or I have encountered an error on your site, what should I do?
If you have encountered an error, please take a screenshot or describe the error to me in an email at feverfictionworks@gmail.com. This will help me make the website better! Otherwise, loading speeds depends on the condition of the shared server and your connection. If pages are taking a while to load, you can try refreshing — except on the checkout page after you have clicked ‘Place order’ (or this may cause a form resubmission). If you are concerned about your payment, please check the next point.

I have received a payment error or my payment has failed, what do I do? 
Please check that your payment has not failed due to the following: Insufficient balance or account/card limit. Paypal uses pop-ups to process payments, so ensure that pop-ups are not blocked on your browser as well.

If the above is not the problem you have encountered, please take a screenshot and describe the error to me in an email so I can try to resolve it. In the meantime, you can use the manual payment failsafe to submit your order. You can read more about it under payments.

How do I know if my order has been received? What if I have accidentally made payment twice?
You will receive an order confirmation email from mail@feverfiction.com with your order details. Please check your spam mail if you did not receive it. All orders are processed personally by myself so if you have placed a duplicate order, I will contact you to make the necessary refunds. Of course, you can contact me to let me know as well.

Where is this store based?
This store is based in Singapore and all transactions are processed in SGD.

Do you accept orders placed worldwide?
Yes, I accept orders placed from all over the world as far as I am able to find a reasonable courier service for it. 

How long do orders take to be shipped?
Except for preorders, items take about a week to be packed and shipped. You can follow me on Twitter or Instagram for updates as well.

What is this store’s return and exchange policy?
All sales are final and goods sold cannot be returned or exchanged. Please read each item’s information carefully before making your purchase.

How do I change or cancel my order?
If you have made an error in your order, please email me at feverfictionworks@gmail.com immediately with the correct information. If your order has not been processed yet, I will amend it. However, in the event that your order has already been completed and shipped, I will not be able to amend it and you will have to place a correct order again.

Note that orders that have been placed and confirmed cannot be canceled without a valid reason (such as system error, etc.).

What if my item arrives damaged?
All orders are packed to the best of my ability to ensure that they arrive in good condition. However, in the unfortunate event that they are damaged, please email a clear photo of the item and your order number to feverfictionworks@gmail.com

Depending on the extent of the damage, I will try to offer a compromise such as a discounted repurchase, on a case-by-case basis.

What if my order is lost?
If you suspect that your order has been lost, please contact me at feverfictionworks@gmail.com with your order details. I will do my best to file for a claim from the courier service. If the item is still in stock, I may be able to resend it to you. Note that I will be checking the shipping address with you again before resending.

In the event that the courier service is unable to carry out a full investigation or the case persists for more than a few months, I will try to offer a compromise such as a discounted repurchase, on a case-by-case basis.

There are no shipping options available, why did I get this message?
This either means that Qxpress or Singpost does not ship to your location, or that your order goes over the maximum package weight of 2kg. If you are interested in placing a bulk order, please refer to below.

I would like to place a bulk order, how should I do it?
If you would like to place an order over 2kg (approximately 6 books) please contact me directly at feverfictionworks@gmail.com so that I can arrange the appropriate courier service.

Do you allow reselling of your products?
Please do not resell my products or works without permission. If you have a proposal, please email me at feverfictionworks@gmail.com.

If you have a question that is not addressed here, please drop me an email at feverfictionworks@gmail.com